Terms, Privacy, Shipping & Returns

1. Terms of Service

Last updated: 26 October 2026

1.1 Who we are

hynthailand.com is operated by HIGH END CO., LTD. (“HYN”, “we”), a Thai company selling skincare products. Registered address: [TBC]. Contact: tohigend@gmail.com · LINE @236yirvp.

1.2 Products and information

• Products sold are cosmetic products, not medicines. They are not intended to diagnose, treat or cure any disease.
• Product names, packaging and images of C'smax are used as supplied by the brand owner and are not altered.
• Descriptions, benefits and ingredient lists are taken from the brand owner's product information. If you have a skin condition or allergy, consult a physician before use.
• Results vary between individuals. We do not guarantee a specific cosmetic outcome.

1.3 Orders and pricing

• All prices are in Thai Baht (฿) and are shown on the product page at the time of ordering.
• The amount payable is calculated by our server at checkout. Any amount computed by a browser is an estimate only.
• We may cancel an order if a product is unavailable, if the price was clearly misstated, or if we suspect fraud. In that case you are refunded in full.
• An order is only confirmed as paid after we verify the actual bank or PromptPay transaction.

1.4 Payment

At present we accept bank transfer and PromptPay with upload of a transfer slip. No card gateway is connected in this version, and the site does not claim to accept cards. Each order states the payment deadline; unpaid orders are released after that deadline.

1.5 Accounts

• You are responsible for keeping your password secure. We never store passwords in the browser.
• One person should hold one membership. Duplicate accounts created to obtain rewards may be merged or suspended.
• You may request deletion of your account and personal data at any time (see Privacy Policy).

1.6 Acceptable use

• You may not attempt to manipulate prices, discounts, points, commissions or referral attribution.
• Automated abuse, fake registrations and self-referral are grounds for suspension and reversal of rewards.

1.7 Governing law

These terms are governed by the laws of the Kingdom of Thailand. [Dispute resolution and jurisdiction clause: TBC]

2. Privacy Policy (PDPA)

This policy describes how we handle personal data under Thailand's Personal Data Protection Act.

2.1 What we collect

2.2 What we do not do

• We do not sell or rent your personal data.
• We do not send marketing messages to members who have not opted in.
• We do not store card numbers — no card gateway is connected in this version.

2.3 Your rights

You may request access, correction, deletion, restriction, or a portable copy of your data, and you may withdraw consent at any time. Contact tohigend@gmail.com.

Response target: within 30 days. [Data Protection Officer details: TBC]

2.4 Retention

Order and payment records are kept for the period required by Thai accounting and tax rules [exact period: TBC]. Points ledger entries are kept while the account is active plus the points validity period.

2.5 Processors

We use a hosted database and authentication provider (Supabase) and a static hosting/CDN provider (Cloudflare). Data is stored in the provider's cloud infrastructure; access is restricted by role-based policies, and payment slips are stored in a private bucket accessible only through short-lived signed links.

3. Shipping

• Delivery within Thailand. [Carrier list and international shipping: TBC]
• Shipping fee is ฿50 per order; free over ฿1,000 of eligible product value.
• Orders are packed after payment is verified. Estimated dispatch: [TBC — subject to stock].
• Tracking numbers are recorded in your account once the parcel is handed to the carrier.
• Risk passes on delivery. If a parcel arrives damaged, contact us with photos within 7 days.

4. Returns & Refunds

• Unopened products in original condition may be returned within 7 days of delivery.
• For hygiene reasons, opened cosmetic products cannot be returned unless the product is defective or not as described.
• To start a return, contact us via LINE or email with your order number.
• Approved refunds are issued to the original payment method within [TBC] business days after we receive the returned item.
• Shipping fees are refunded when the return is due to our error or a defective product.

4.1 What happens to points and rewards on refund

• Points spent on the order are returned to your balance.
• Points earned from that order are reversed.
• Referral rewards connected to that order are reversed.
• All of these are recorded as separate entries in your points ledger, visible in your account.

5. Points, Membership & Referral

5.1 Earning

• Points are earned on the amount you actually pay for products. Shipping is excluded.
• Base rate: ฿100 spent = 10 points, multiplied by your tier (BASIC 1.0×, SILVER 1.2×, GOLD 1.5×, VIP 2.0×).
• Points are issued when the order is completed, not when it is placed.
• Welcome bonus, review bonus and skin-test bonus are one-off and can only be claimed once per member.

5.2 Redeeming

• 100 points = ฿10 by default (configurable in the back office).
• Points can never cover more than 20% of the eligible product amount of an order. This cap applies to every tier and to every promotion.
• Points are reserved when the order is created, deducted when payment is verified, and released if the order is cancelled or expires unpaid.

5.3 Expiry

• Points are valid for 12 months from the date they are issued. Your account shows points nearing expiry.

5.4 Tiers

• Tier is based on your net spend on eligible orders in the last 365 days: BASIC ฿0, SILVER ฿3,000, GOLD ฿8,000, VIP ฿20,000.
• Refunded orders do not count. Amounts paid with points or coupons do not count toward tier spend.
• An earned tier is retained for 12 months before a downgrade can apply.

5.5 Referral programme

• Each member has one referral link. Rewards are issued only when a genuinely new customer completes a qualifying first order.
• Self-referral, duplicate accounts and fake registrations are not rewarded.
• Rewards connected to refunded orders are reversed.
• The member referral programme (points) is separate from the HYN Beauty Partner programme (cash commission for approved partners).